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Sales - How many (insert name of item) do you have?
Sales - May I pay you in something other than USA dollars?
Sales - I live outside of the USA, will you sell to me?
Sales - It says it works now. Will it work when I receive it?
Payment - Can I send you cash through the mail?
Payment - Do you accept credit or debit cards?
Shipping - Can I pick up my order from you?
Shipping - Will you deliver to me? I'll pay you!
Shipping - Will you ship through FedEx, UPS, etc.?
Shipping - My order arrived damaged. Now what?
Refunds - How do I get a refund?
Warranties - Does this item come with a guarantee?
Miscellaneous - Are you interested in buying my stuff?
Miscellaneous - Do you have 'dealer' prices?
Miscellaneous - Will you make a copy of a disk you have and mail - or zip it and email - it to me?
Miscellaneous - Is the software you have for sale original?
Info - How do I contact DigitalDinos?
Info - How long have you been in business?
Info - How did DigitalDinos get started, anyway?
Info - Is it 'DigitalDinos' or 'Digital Dinos'?
Info - Ok, so, what is the dinosaur's name, anyway?


Sales - How many (insert name of item) do you have?
Usually, just one. And, usually, after it sells it's sold out forever.

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Sales - May I pay you in something other than USA dollars?
No, you may not.

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Sales - I live outside of the USA, will you sell to me?
No, because the foreign currency fees are so high that it wipes out our profit margin. Nothing personal, just business.

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Sales - It says it works now. Will it work when I receive it?
Maybe. Just because we plugged it in and saw it working does not mean that it will work when it gets to you as some of this stuff can be years upon years old and that's generally not good for electronics. (Google "Capacitor Rot," for example.)

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Payment - Can I send you cash through the mail?
For those of you tempted to save on the cost of a money order or cashier's check and send cash through the mail, our advice is, "Don't do it." You can get your money back if a cashiers' check or money order is lost in the mail. You will not get your cash back if it gets lost! If you still feel you need to pay by cash in the mail, only send it Registered Mail with Return Receipt. (By the way, this is far more expensive than a money order or cashier's check.)

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Payment - Do you accept credit or debit cards?
You may pay us by debit or credit cards through PayPal or Stripe. Our items list them as payment options.

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Shipping - Can I pick up my order from you?
Our city prohibits business transactions in residential areas, so, no.

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Shipping - Will you deliver to me? I'll pay you!
No, we don't deliver.

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Shipping - Will you ship through FedEx, UPS, etc.?
No. Partially because, on Monday mornings, the post office is on my way to work. And, mostly because I've found their shipping calculators inaccurate.

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Shipping - My order arrived damaged. Now what?
DigitalDinos is not responsible for damage in transport by the carrier. If you insured your shipment through USPS, we have appropriate documentation from the carrier to support your claim with them. Other than providing you with copies of that documentation, DigitalDinos will not assist you in making your claim. If you didn't insure your shipment, you have no recourse open to you.

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Refunds - How do I get a refund?
Unless countered by wording in the item's description, all items offered for sale are "as-is" with no warranties either written or implied and no refunds given.

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Warranties - Does this item come with a guarantee?
No suitability for use or fitness to task for any item is expressed or implied.

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Miscellaneous - Are you interested in buying my stuff?
First, it depends on what is it is. This depends on a lot of fickle factors and is highly item dependent. Sad to say that there just isn't a lot of market for Atari 2600 Pac-Man, E. T. game cartridges, or Timex Sinclair 1000s. Second, there has to be a lot of stuff - like a quarter minivan full - within 200 miles of Mentor, Ohio; otherwise, there really isn't a point to driving out to get it. (Obviously, this depends on what is being offered for sale...) Next is condition. Everything has to be authentic in good working condition. (Generic, 5.25" diskettes crammed with pirated games for the Commodore 64 are blank 5.25" disks to us.) The more manuals and boxes, the better! Finally and especially we consider the price. See, DigitalDinos is a business and it needs to make a profit by buying low and selling high. (It doesn't always accomplish this, but making some money is the goal!) If you are selling at or above the prices for classic computer items set by us, other vendors, or auction sites, DigitalDinos is unable to purchase your items. There's gotta be some "meat on the bone," as it were. We tend not to ship items in because shipping removes almost all the profit. Your lot has to be within about 200 miles of Mentor, Ohio. If you think your lot of goodies fits the good parts of the above, especially the end cost, email your list to us and we'll look it over. We don't buy much from such proposals, but we do buy some. Maybe even your stuff! :)

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Miscellaneous - Do you have 'dealer' prices?
Generally, no. The price you see is for all comers in the "buy one to five" of each category because typically that's all we have of any one item. (Usually, we only have one.) Now, if you want to make an offer on a pallet of stuff, you're obviously a dealer; and, we'd rather it sit on your shelf than ours. Let's deal! By the way, if you are a dealer in classic computer equipment, send us an email even if you don't want a pallet of stuff just to say, "Hi," and tell us what you sell and the website you are at. We're not too proud to send collectors to other companies if we don't have what they're looking for. It's better for the hobby and business if we work together. We just ask that you do the same.

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Miscellaneous - Will you make a copy of a disk you have and mail - or zip it and email - it to me?
We realize that many of the programs we have for sale are by companies that are long, long gone. However, those copyrights are still held by someone. Others out there do, but we will not make any unauthorized copies of any software for anyone at any price.

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Miscellaneous - Is the software you have for sale original?
Yes, to the best of our knowledge, all of the software we have for sale is from its original publishing house on its original media. We do not make copies of software and sell them like some others do. We'll pass on the jail time and crippling fines.

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Info - How do I contact DigitalDinos?
You may contact us by email, phone, mail, and by visiting our website, www.DigitalDinos.com. See our eCrater contact page for details.

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Info - How long have you been in business?
We've been trading here and there on the Internet since 1986 when all there were were newsgroups and you had to keep a copy of "Unix in a Nutshell" by your side at all times. (Ah... Those were the days...) DigitalDinos officially became a business in 2001 when we started our website, www.DigitalDinos.com. So, we're no "Johnny Come Lately" to this; trade with confidence. :)

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Info - How did DigitalDinos get started, anyway?
Ah. An excellent question! Please read our eCrater About page. (You can see it in color with pictures at www.DigitalDinos.com.)

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Info - Is it 'DigitalDinos' or 'Digital Dinos'?
"DigitalDinos", no space in between. And in honor of the cute, darkish red-ish, non-copyright infringing dinosaur in our logo, "Dino" is pronounced like "DINO-saur", "die-no" not "dee-no". :)

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Info - Ok, so, what is the dinosaur's name, anyway?
Fluffy.

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Last Updated: 18 Nov 2016 12:03:34 PST home  |  about  |  terms  |  contact
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